FREE DOMESTIC SHIPPING ON ORDERS $55+

FAQ

WHAT ARE DIORAMA PRINTS?

Diorama Prints are professionally designed high-quality dio prints. We're the "in-between" option of a home printable diorama and a more extensive pop-up diorama. View our prints in action on our Instagram or Facebook.

ABOUT THE PRINTS

These are artist-quality prints that feel more like thin poster board than standard print paper. Each panel is professionally printed on premium 216GSM 80lb uncoated matte card stock. Although printed on uncoated matte, the paper print will have a slight sheen due to the anti-smudge and semi-scratch resistant coating. Each panel measures 11" by 17" and each dio includes 3 panels (2 wall pieces and 1 floor piece).

HOW DOES IT WORK?

We ship you the premium prints and you assemble at home! Learn more details about assembly by clicking here. 

PAYMENT OPTIONS

All major credit cards accepted. We also offer an "express" checkout option where you can pay using PayPal, Google Pay or Apple Pay. Click "check out" for payment with all major credit cards or select the applicable icon for the express/accelerated payment method and follow the prompts.

SHIPPING

All orders ship from our facility within 1 to 3 business days after order is placed.

Domestic Shipping: We use USPS Priority Mail or USPS First Class Mail Package for all products shipped within the United States. Courier ship times vary, but average shipping time is 2–5 business days once it leaves our facility. Shipping cost is calculated at checkout. 

International Shipping: We ship to many international locations. International shipping is calculated at checkout and shipped USPS Priority Mail International or First Class Package International. Courier ship times vary, but average shipping time is 6–20 business days, and there may be additional shipping delays due to customs. Please note customer is responsible for any VAT, custom taxes, and fees. 

Diorama Prints is not responsible for any lost packages by the courier. If that happens, please contact us and we can put in a claim to the courier on your behalf.

PRE-ORDERS

Your payment method will be charged immediately. After purchase, you will receive 2 emails – the first email confirms the order has been received and the second email will be sent once the order has shipped.

Pre-order/pre-sale release dates are an estimate and not a guarantee.

If you wish to cancel your pre-order/pre-sale, please let us know ASAP otherwise you may be responsible for the return shipping costs.

Note that the artwork within the pre-order/pre-sale product listing is subject to change in order to improve on the scale or design. 

RETURNS

In the rare event you want to return your items, we do offer a 5-day return window. Once order is received, you have up to 5 days to request a full refund on your order. Items must be in the exact same 'new' condition as when you received them and customer is responsible for any return shipping cost and a 10% restocking fee. 

EXCHANGES

We do not offer any exchanges at this time.

PERSONAL USE ONLY

All artwork for sale on Diorama Prints is intended for personal use only and cannot be resold or used for commercial projects without our explicit written permission. All artwork is © 2020 Diorama Prints LLC. 

QUESTIONS, COMMENTS OR CONCERNS?

Please email us at dioramaprints@gmail.com. We respond to all email inquiries within 1–3 business days.

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