Order Processing Time
During the regular season, we ship most orders within 1 to 3 business days after your order is placed, unless otherwise noted. However, from November 18 - December 15, we anticipate high order volumes, and so our processing time may take up to 5 business days (If you place an order on Monday, then Tuesday counts as Day 1 for the shipping countdown. We are closed weekends and observe most holidays).
Wave 6 Orders
There may be additional processing time needed for our latest wave. Please take into account that it may take up to 10 business days for your Wave 6 diorama(s) - and anything else within that order - to ship after an order is placed.
Per USPS, they recommend shipping all orders by December 17 for a Christmas delivery.
We recommend placing your order no later than DECEMBER 15th for a Christmas delivery.
NOTE: we have no control over the courier shipping speed of the package and we recommend ordering sooner than later if the order needs to be there by a certain time.
Diorama Prints are high-quality premium prints designed to be detailed background environments for toy photography and display. We're the "in-between" option of a home printable diorama and a more extensive cardboard pop-up diorama. All of our designs are professionally illustrated, digitally designed, and professionally printed on premium card stock. View our dioramas in action on our Instagram or Facebook.
1/12 scale. They are designed for 6" action figures, but can work for 7" figures (1/10 scale), and many customers use for smaller action figure sizes too.
These are artist-quality premium prints that feel like thin poster board. Each panel is professionally printed on 216GSM 80lb uncoated matte card stock. Although printed on uncoated matte, the paper print will have a slight sheen due to the anti-smudge and semi-scratch resistant coating; this is done to increase the longevity of the diorama panels.
Each panel measures 11" by 17" (27.94cm x 43.18cm) and each dio includes 3 panels (2 wall pieces and 1 floor piece) unless otherwise noted.
Diorama Bases provide a quick and easy way to set up your Diorama Prints without the need of another supporting structure such as foam board or cardboard. These bases are hand-crafted locally and a solid foundation to attach your Diorama Prints to. They are not a required accessory, but recommended.
PAYMENT & SHIPPING
All major credit cards accepted. We also offer an "express" checkout option where you can pay using PayPal, Google Pay or Apple Pay. Click "check out" for payment with all major credit cards or select the applicable icon for the express/accelerated payment method and follow the prompts.
Most orders ship from our facility within 1 to 3 business days after order is placed, unless otherwise noted. We are closed all major holidays so that will impact shipping time too.
Diorama Prints is not responsible for any lost or damaged packages by the courier. If that happens, please contact us immediately and we can put in a claim to the courier on your behalf. If item arrives damaged, we will need pictures of both the shipping package and the products plus an explanation of what is damaged.
If a refund is warranted for a domestic or international order, customer will be refunded the product charges only unless Diorama Prints also receives a postage refund from the shipping courier.
We ship most items via USPS Priority Mail or USPS First Class Mail, and occasionally UPS or FedEx.
Courier shipping delays bum us out too because we want you to have your dioramas as fast as possible! However, "ship happens," and we cannot be held liable or responsible for shipping time delays or any other courier issue beyond our control.
Customer is responsible for entering their correct contact information and shipping address during checkout on our website. If our shipping system flags the order as invalid or missing information, we will not ship out the order until we have been in communication with the customer to correct applicable details. We will make every attempt to contact the customer at least once to correct the shipping address or issue before cancelling the order. Typically we'll wait 5-7 business days to receive a reply from the customer before cancelling the order. Customer is welcome to place the order again using the correct shipping and contact information.
As of November 2021, we no longer offer international shipping – but wait, you can still get our dioramas! We recommend using a ship forwarding service such as Shipito or Reship (these are just examples and we do not make any warranties or claims regarding their service). Ship forwarding companies provide you with a United States shipping address and then they forward and ship the merchandise to you.
Your payment method will be charged immediately. After purchase, you will receive 2 emails – the first email confirms the order has been received and the second email will be sent once the order has shipped.
If you wish to cancel your pre-order, please let us know ASAP otherwise you may be responsible for the return shipping costs. Some pre-orders are also subject to a non-refundable deposit.
Any in-stock items purchased with the pre-order will not ship until both items are in-stock. We recommend placing a separate order if you want the in-stock items immediately.
In the rare event you want to return your items, we do offer a 5-day return window. Once order is received (or marked as "delivered" by the shipping courier), you have up to 5 calendar days to request a full refund on your order. Product must be in the exact same 'new' condition as when you received them and customer is responsible for the return shipping cost and a 10% restocking fee. Requests initiated after 5 days will not be accepted. Refunds are processed once products are received at our facility and confirmed to be in 'new' condition. If products are not in 'new' condition, a refund will not be issued.
If the order is damaged during transit, email us ASAP at email@example.com and send pictures of the damaged merchandise plus the shipping box. Please refer to our shipping policies for more info.
We do not offer any exchanges at this time.
Gift cards are non-refundable. All orders are final.
From time to time we offer special deals or promotions. If the item you bought goes on sale within 48 hours (2 days) of your orignal purchase from our website, we'll honor the discounted rate and refund the difference. Simply email us with your order number and first and last name on the order.
Most promo codes or sales cannot be combined or applied to products already discounted.
All diorama artwork for sale on Diorama Prints is intended for personal use only and cannot be resold or used for commercial projects without our explicit written permission. All artwork is © 2020 Diorama Prints LLC.
Diorama Prints are intended for use by adult toy collectors and adult toy photographers. Our diorama themes may include references to drugs, sex or other topics that may be inappropriate for anyone under the age of 18.
Email us at firstname.lastname@example.org. We respond to all email inquiries within 1–3 business days.